Refund policy

We want you to love your purchase. If you are not completely satisfied, you may return your item within 30 days of delivery for a refund or exchange.

To qualify for a return:

• The item must be in new or like‑new condition

• All original packaging, accessories, and manuals must be included

• A proof of purchase is required

Refunds

Once your return is received and inspected, we will notify you of approval. Approved refunds are issued to your original payment method within 3–7 business days.

Shipping fees are non‑refundable unless the return is due to an error on our part (wrong item, defective item, etc.).

Exchanges

If you received a defective or damaged product, we will replace it at no cost. Exchanges are subject to product availability.

Return Shipping

Customers are responsible for return shipping costs unless the product is defective or the wrong item was shipped.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

How to Start a Return

To initiate a return or exchange, contact our support team:  support@kenbytech.com Include your order number and the reason for your return.